Tuesday, June 15, 2010

FuelBelt Responds...

**UPDATE ON THE FUEL BELT BOTTLE CAP CATASTROPHE**

Yesterday, I received a response to my email to FuelBelt with regards to the tragic end of the life of my fuel belt bottle and my current red/pink cap dilemma. That email, in case you were wondering, was pretty much identical to my blog post.

Since I know you are all super interested, can think of nothing else, biting your fingernails, and waiting with baited breath to see how this whole bottle cap situation plays itself out, I thought I'd share the response I received from the Director of US Retail Accounts:

Kelly!
I am so sorry that you have separated from your bottle. Please provide me with your address and I will make this nightmare go away for you... I am even going to include some extra bottles, just in case your husband plans on stepping over the invisible guard rail that surrounds your FuelBelt... I was very happy to read about how much your FuelBelt means to you and am very much looking forward to fixing this for you...

Just one more reason to love love love Fuel Belt all. Not only do they have prompt efficient stellar customer service, they also have a sense of humor. And really, after all, what else can you ask from the makers of your hydration belt?

So **PHEW**, problem solved. I believe I can now move on. Thank-you FuelBelt!

'Til next time...

P.S. As for my husband, well...all will be forgiven as soon as he does in fact purchase a fuel belt of his own as promised. Until then, I guarantee you I'll be hiding those bottles much the way he should probably be hiding his running socks :-)

P.P.S. Two fun things to post for you tomorrow! No hints! You'll have to come back and visit!

12 comments:

misszippy said...

That's indeed great customer service! And good for you for sharing that about them--usually we only pass along the complaints.

Laurie said...

Glad to hear all will be well... if not maybe a little bit better then before. Hooray for the heroes at FuelBelt! I will sleep much better tonight knowing the happy outcome. =P

runnanna said...

More proof that runners are a funny bunch....companies that get that will have much success! by the way....do you have any interesting plans for the red caps???

Ashley said...

What a great company and what terrific customer service! I'll keep them in mind for future purchases.

Jim in Wells said...

Good end to a fun story Kelly ... as an aside, I have been very happy with my Fuel belt hydro system but if I ever have a problem I hope I recieve as good of customer service as you had!

Anonymous said...

LOL. Your first post made me want in on the love for the fuel belt...now that I know how wonderful their customer service is, I might just have to pick one up....but not the red cap...only the pink ones LOL

vanwassup

runsis said...

Wow!! Super Awesome!! I'm so glad I didn't go out and buy you new bottles... oh, wait...I did! Happy Birthday to you!! You better put these in a secret hiding place and break them out only in case of emergency.

P said...

Gotta love a company that has a sense of humor like yours! Now I can sleep at night, knowing you and your pink fuel belt will be together again... :-)

Kayla said...

that is awesome customer service!! I'm sure your husband is glad he is almost off the hook (as long as he doesn't touch your new bottles of course).

Tracy said...

That's so cool of them! I'm glad to hear it worked out well. I have to say having one red cap in a sea of pink would have driven me bonkers. I'm glad you don't have to run with that mental torture plaguing you. :)

Teamarcia said...

Very cool! My Fuel belt is my BFF. It's so old and grossly sweat/salt-stained but I <3 it!

run4may said...

happy to hear that they are so kind over at fuelbelt.